It is our aim to provide our customers with an experience that will exceed their expectations. We will also make sure that you know there are people behind our website and not just wires and gigabytes. If you have any questions we are just a phone call away and can be contacted at any reasonable time by phone or email, if you have any special requests please do not hesitate.

Sometimes we may be out of stock of the item that you order. If we are expecting your product in a short time we will hold your order until it arrives. We always aim to get your order out ASAP and complete.

For more information on the Hi Mountain Seasonings and the Smoke range be sure to visit their individual websites via www.mistygully.com.au or you can call us on 0414 984 956

Not ready to buy, but you would like to be kept informed of specials and new products. Simply register by creating a new account and make sure to accurately include your address and email address and select to subscribe to our newsletter. Newsletter recipients are offerred added bonus's not available to everyone else so it is worth getting the occassional email. We always appreciate your feedback so please take the time to let us know when your happy or unhappy, we also love to hear from our customers with tips or techniques.

PAYMENT STATEMENT:  Payment can be made via direct credit into our bank account, Credit Card or PayPal. Credit card payments are processed through a PayPal gateway. Bank Payment is of course our preference but please take into consideration that it can take up to 2 working days for your payment to appear in our bank account. 

SHIPPING STATEMENT:  Currently we use a combination of Australia Post and Courier for shipping items. The bulk of our orders will be sent via AustPost, if you place an order for large items or your order is very heavy we may choose to use a courier at no extra cost to you. We constantly monitor the charges for postage and if you are over charged we will rectify the issue. If you experience what seems to be a large charge when ordering please let us know as we are not out to make a profit on postage. Your order confirmation will state a shipping period, please be aware that this is the time that Australia Post states as their transit time (don't beleive it), you will need to expect an additional two days for handling of the order on top of the stated transit time. We always do our best to get your order out ASAP but sometimes it may take a little longer due to being out of stock or extra busy. We are human afterall. You can always contact us if you wish to speak to us about your order. 0414 984 956