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Our Newsletter


TERMS & CONDITIONS

TERMS AND CONDITIONS

Ordering

Thankyou for visiting our online store, if you choose to place an order with us please ensure you read the following information on shipping and payment.

If you are a manufacturer/business and are wanting to use our products in larger quantities than are offerred in this store please contact us for availability and pricing.

You can call us on 0414984956 or 0408028263 if you have any enquiries. We do not take orders over the phone but are happy to assist you with any questions prior to you placing an order. Or if your enquiry is not urgent please lodge your question via our contact us page.

If you require your item in a hurry please send us a message via the notes section of the order and also call us or send us an email to ensure that it is possible for your order to leave in time to meet your requirements. Please make sure you let us know as we cannot get it to you in time if we do not know you need it in a hurry.

If you order a product that is not in stock but is expected within the same week we will hold your order over until the product arrives, we will notify you if the delay is expected to be more than 3 working days.

If you order a product that is out of stock and is not expected in that same week we will either put that product on back order, provide you with a refund or will supply a product that is VERY similar. We will let you know as soon as possible if your order is effected in that way. 

Shipping

We use a combination of Australia Post and Courier depending on your location and what you have ordered. The larger items like an electric smoker will be shipped via courier & smaller items via parcel or courier satchel. If you select to ship your item to a PO Box we will use Australia Post.

The quoted shipping period stated on the order completion page are indicative only and are representive of shipping days AFTER the item has been packed and posted or taken to the courier, allow for an expected handling time of 2-3 days. Please ensure you allow plenty of time for your parcel to get to you if you need it by a certain day/date.

If the calculated freight seems unexpectedly high please contact us and we will do a manual calculation to ensure that there is no over charging.

Please make sure that you let us know if an item will not be safe to leave at your premises either by the Courier or Australia Post as we will not take any responsibility for an item that goes missing after delivery at your address. If you are not going to be home to accept delivery or it is not safe to leave you should advise us of this or have the item sent to your work or PO Box, if you have any specific shipping instructions or any doubts please LET US KNOW.

Of course if an item goes missing in transit and does not show as being delivered by either our courier or Australia Post we will replace that order and ask that if the first shipment eventually arrives that you let us know and arrange with us for its return.

If you require the parcel to be signed for or not to be left and there is a second delivery/re delivery required you will be responsible for any extra cost involved when you have requested the parcel to NOT be left.

Payment

We offer several different payment methods, including Bank Payment, Cheque & Credit Card. If you require your order to leave as soon as possible please select Credit Card. It is our preference to be paid via Bank Payment but it is completely up to you.

PayPal is not available on this site as it is based on wholesale and bulk supply. Bank or Cheque payment will be the only payment options available for our resellers when they are able to place their orders through this store.

Returns Policy

If a product is damaged during shipping we will rectify the situation to your satisfaction with either full replacement or a monetary resolution, a return in these circumstances will be at our cost. You can return a product at your own expense for a refund of the purchase price of the goods if you decided that you made a wrong choice or you misunderstood the information portrayed on our website and what you received was not to your expectations. Any goods that are returned MUST arrive back with Misty Gully in perfect, packaged and undamaged condition or you may not receive a refund. We must be made aware of any damage or intent to return within 24 hours of you receiving the goods.

Privacy Policy

We treat all of your details with utmost security. When you place an order and pay via credit card with Misty Gully we do not have access to your credit card details and do not store them either electronically or in printed format. We also do not and will not share your private details, email address or contact details with any other company. We will only contact you if necessary in regards to an existing or past order or if you have requested to receive our marketing emails or newsletters via our online store.




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